These Refund and Returns Policy was last updated on 04/01/2025 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

Make sure you are ordering the correct items as ALL SALES ARE FINAL – NO REFUNDS FOR B2B COSTUMERS
Returns & Exchanges may be made up to 30 days after delivery.
Items must be brand new, uninstalled, and still in the original packaging.
Special ordered products cannot be cancelled for any reason once your order is placed for B2C customers.
Stock products can be returned for B2C customers ONLY.

IMPORTANT NOTE FOR B2C CUSTOMERS:
If we receive a return or exchange that falls into any of the INELIGIBLE criteria below, we will not issue any refunds as the item is ineligible. The purchaser will be responsible for return shipping to have their ineligible item(s) returned to them. Make sure your items are packaged well to help avoid damage in shipping. Do not attempt to return items that do not meet the criteria!

Items that are INELIGIBLE for return include:
* Opened and used goods
* Scratched, dirty, or damaged (in any way) goods
* Fabricated goods that have been test fitted
* Goods with packaging that is dirty, damaged, or opened (must be in as-new condition – no grease/dirt, torn, or opened packaging, etc.)

Cancellation Policy
* Cancellation of any order is subject to a 5% Processing & Handling Fee.
* Once an order has shipped, it cannot be cancelled.
* Refusing or not paying customs duties & taxes on an order that results in being returned to sender is subject to 100% of the shipping cost PLUS a 10% Processing/Handling/Restocking Fee.

European Automotive Supplies does not cover return shipping fees for returns or exchanges.

Steps for Returns or Exchanges:
1. Email info@eas-store.com to request a return or exchange.
2. We will provide an RMA (Return Merchandise Authorization) number to include with your return.
* Unauthorized returns that do not have an RMA number will not be accepted.
3. Only items purchased directly from European Automotive Supplies can be returned to us.
4. Electronic items sealed by the manufacturer cannot be returned unless the factory seal is intact and the item has never been opened.
5. DO NOT apply packing tape or shipping labels directly to the manufacturer’s packaging. Returns must be shipped inside another box along with your RMA number.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right. If the problem is due to our product itself, we will offer unconditional returns or exchanges until you are satisfied.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
Sale items or gift cards are non-returnable.

Exchanges
If you need to exchange an item, the fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.